Shipping Urban Charm
Shipping policy
Thank you for choosing The Urban Charm for your jewelry needs! Here's everything you need to know about our shipping policies:
Shipping Locations: We ship domestically within the United Stated and internationally to select countries.
Shipping Providers: We offer the following shipping services:
- USPS Priority: Fast and reliable domestic shipping within 1-3 business days.
- Ground Advantage: Economical domestic shipping within 3-7 business days.
- FedEx: Reliable and expedited shipping options for both domestic and international orders.
- DHL: International shipping with efficient delivery times and tracking.
Shipping Times:
- Domestic Orders: Orders are processed withing 1-2 business days. Shipping times vary depending on the selected shipping method and destination state.
- International Orders: Please allow additional time for customs clearance and international delivery. Shipping times vary based on the destination country.
Shipping Costs: Shipping costs are calculated based on the selected shipping method, the weight of the package, and the destination. You can view the shipping costs during the checkout process before making your purchase.
Order Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order using the provided tracking number on the respective shipping providers website.
Shipping Restrictions:
- We do not ship to PO boxes for certain shipping methods.
- International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs regulations.
Delivery Issues: If you encounter any issues with the delivery of your order, please contact our customer support team immediately. We will work with the shipping provider to resolver any issues and ensure that your order reaches you promptly.
Holiday Shipping: During peak holiday seasons, shipping times may be longer that usual due to increased demand. We recommend placing your orders early to ensure timely delivery.
Returns & Exchanges: For information on returns and exchanges, please refer to our Return Policy on our website.
If you have further questions or need assistance with your order, please dont hesitate to contact us through the chat or contact us page. We're here to help!
Happy shopping with The Urban Charm Jewelry Brand!