Delivery
Orders are picked and processed 1 day on average. All orders ship from Miami, Florida. Upon your order shipment you will be emailed a tracking number to view its transit, via UPS or USPS. Please note we may take 2 business days in high-volume seasons to process orders.
UPS 2 Day takes 2 business days for transit, USPS can be 2-8 days (next day for local Miami deliveries). For large orders, UPS Ground will be used for transit, which could take 1-7 days (depending on distance from Florida).
Theft and stolen after delivery will not be covered when a confirmed delivery (final delivery scan) to the requested address is provided unless SavedBy was selected at checkout. If you do not have any issues with delivery, mainly such as being stolen after delivery, you may deselect the guide option, which costs approximately 2% of the value and a typically an under-24-hour claim resolution.
La Belle Perfumes must be notified (or SAVEDBY if used) of any delivery issues within 7 days of confirmed delivery provided from the courier (based on the tracking provided at time of shipment).
You may read more about SavedBy. View or open claim.
In the unlikely event that an incorrect product is sent, please do not open/use the product if you wish to have the fragrance corrected. We will send a prepaid return label to exchange for the correct product.
Damage
La Belle uses heavyweight boxes with interior air pillows to protect our shipments, which rarely experience issues with product safety. However, in the unlikely event that an issue arises, please reach out and include imagery to support the damage. Any damage to product in transit MUST be documented. We will need images of the product in its packaging and the box in which it was shipped. Please provide images of the outside box and any leaking or damages to the product itself as well. Without documentation we cannot create a claim for replacement/refund. DO NOT throw away package without documenting and opening coresponding with La Belle.
La Belle must be notified within 5 days for any DAMAGE in transit claims.
International Shipping
If your order is eligible for international shipping please allow approximately 5 -12 business days for delivery. Currently shipping to Peru ( 3 items per order, 3 orders per ID each year), Colombia, and Mexico with duties prepaid at checkout so the items will arrive at your doorstep. Colombia orders will be shipped individually (if theres are 8 items in cart you will receive 8 packages) and no subject to taxes for all products under $200 USD.