Refund & Exchange Policy for The Urban Charm Jewelry Brand:

1. Returns: 

• Customers may return items purchased from The Urban Charm within 30 days of the original purchase date. 
• To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received. 
• Proof of purchase, such as an order number, confirmation or receipt, is required for all returns. 

2. Refunds: 

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. 
• If approved, the refund will be processed to the original method of payment within a reasonable time frame.
• Shipping costs for returning items are the responsibility of the customer, unless the return is due to a defective or incorrect item sent by The Urban Charm. 

3. Exchanges: 

• If you wish to exchange an item for a different size, color, or style, please contact us within 30-day return window. 
• Exchanges are subject to availability. If the desired item is not available, we will process a refund instead. 

4. Custom Projects: 

• Custom jewelry projects that require a deposit are non-refundable due to the unique and personalized nature of these orders. 
• We work closely with customers on custom projects to ensure satisfaction, including mock-ups and regular communication during the creation process. 

5. Defective of Incorrect Items: 

• If you receive a defective or incorrect item, please contact us immediately with details and photos of the issue. 
• We will arrange for a replacement or refund, including covering any return shipping costs incurred due to our error. 

6. Contact Us: 

• For all inquiries regarding returns, exchanges, or any other concerns, please contact The Urban Charm's customer service team at lani@urbancharm.shop 
• Customer service number 1-562-787-4365

By making a purchase from The Urban Charm, you agree to abide by the terms and conditions outlined in this refund and exchange policy. We strive to provide excellent customer service and ensure that every customer is satisfied with their purchase experience.